Terms of service

Last updated: 2 October 2026

These terms apply when you buy from WANAS WELLNESS through our website. Please read them before you order. They don't affect your legal rights as a consumer.

1. About us

WANAS WELLNESS is the trading name of Alaercio Brustolon, a sole trader based in England. Business address: 283-285 Willesden Lane, London NW2 5JA, United Kingdom.

Email: support@wanasdigital.com

2. Who these terms are for

Our shop is for consumers buying for personal use. You must be 18 or over to place an order. We currently deliver only within the UK (see our Shipping Policy).

3. How a contract is formed

When you place an order, we'll email you to acknowledge it. This doesn't mean we've accepted your order yet.
Our acceptance, and the contract between us, happens when we email you to confirm your order has been dispatched.
If we can't accept your order (for example because an item is out of stock or there's a pricing error), we'll tell you and won't charge you, or we'll refund you in full if payment has already been taken.

4. Prices and payment

Prices are in pounds sterling (£). We're not currently registered for VAT, so no VAT is charged on our prices.
Delivery charges are shown separately at checkout before you pay.
We accept the payment methods shown at checkout, which may include major debit and credit cards, Apple Pay, Google Pay and PayPal.
Payment is taken when you place your order.

Pricing errors

We work hard to make sure our prices are right, but mistakes can happen. If we find an error in the price of something you've ordered, we'll contact you before accepting your order and you can choose whether to go ahead at the correct price or cancel for a full refund. If the error was obvious and you could reasonably have recognised it as a mistake (for example a £19.99 item listed at £1.99), we may cancel the order and refund anything you've paid.

5. Product descriptions and natural variation

We describe and photograph our products as accurately as we can, including what they're made from. Where a material or specification is listed, it's based on information from our supplier.
Satin has a natural sheen. Small variations in texture, sheen and weave between batches are normal and aren't defects.
Colours can look slightly different depending on your screen settings.
Sizes and measurements are approximate and may vary slightly.
Our products are designed for comfort and as part of a relaxing routine. They're not medical devices and aren't intended to diagnose, treat or prevent any condition.

None of this reduces your rights: goods must still be as described, of satisfactory quality and fit for purpose (see section 7).

6. Delivery

Delivery times, costs and what happens if a parcel is delayed or lost are explained in our Shipping Policy. Items are our responsibility until they're delivered to you or to someone (or a safe place) you've nominated.

7. Cancellations, returns and faulty items

You have a legal right to cancel most orders within 14 days of receiving them under the Consumer Contracts Regulations 2013. Some hygiene-sealed items can't be returned once unsealed.
If an item is faulty, damaged or not as described, you have rights under the Consumer Rights Act 2015, including a 30-day right to reject.

Full details, including how to cancel and our returns address, are in our Refund Policy.

8. Our liability to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result of our breach or our failure to use reasonable care and skill. We aren't responsible for loss or damage that isn't foreseeable.
We don't exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products (including the right to receive goods that are as described, of satisfactory quality and fit for purpose).
Our products are for domestic and private use. We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

9. Events outside our control

If something outside our reasonable control delays or prevents us from meeting our obligations (for example severe weather, carrier disruption, strikes or supplier failure), we'll let you know as soon as possible and take steps to minimise the effect. If there's a risk of substantial delay, you can contact us to cancel and receive a refund for anything you've paid for but haven't received.

10. Your use of our website

Please use our website lawfully. Don't try to interfere with how it works, gain unauthorised access, or copy our content (including text, photos and branding) without permission. Our content and the WANAS WELLNESS name and logo belong to us or our licensors.

11. Your personal data

We use your personal information as described in our Privacy Policy.

12. Complaints and disputes

If you have a problem, please email support@wanasdigital.com first; we aim to reply within 2 working days and to resolve things fairly and quickly. We don't currently use an alternative dispute resolution (ADR) provider, but if we can't resolve a complaint you can get free, impartial advice from Citizens Advice.

13. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings about our products in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in the courts of the country where you live.

14. Other important terms

We may update these terms from time to time. The version that applies to your order is the one on our website when you placed it.
If a court finds part of these terms unlawful, the rest will still apply.
If we don't enforce our rights straight away, we can still enforce them later.
This contract is between you and us. No one else has rights under it.