Shipping policy

Last updated: 2 October 2026

Where we deliver

We deliver to addresses in mainland UK and Northern Ireland. We don't currently deliver to the Channel Islands, the Isle of Man or BFPO addresses, or anywhere outside the UK.

How long delivery takes

Orders are usually dispatched within 1–5 business days and delivered within 5–12 business days of being placed, with tracked shipping.

Business days are Monday to Friday, excluding UK bank holidays.
The delivery estimate runs from the day you place your order and includes our processing time. Most in-stock orders are processed within 1–2 business days; if an item needs restocking, processing can take 3–5 business days.
Your order is dispatched from our overseas fulfilment partner, which is why delivery takes a little longer than some UK-based shops.
At busy times (for example Black Friday and the run-up to Christmas) carriers can be slower. If we expect delays, we'll say so on our website or by email.

Delivery costs

Standard UK delivery (tracked): £3.95
Orders of £40 or more: free standard UK delivery

The delivery cost is always shown at checkout before you pay.

Tracking your order

When your order is dispatched, we'll email you a tracking link. It can take a few days for tracking to show movement. If your order has more than one item, it may arrive in more than one parcel; you'll get tracking for each one.

Customs, duties and VAT

We're not currently registered for VAT, so no VAT is added to our prices at checkout.

Orders of £135 or less: your parcel is sent under the UK's rules for low-value consignments, and you shouldn't be asked to pay import VAT, customs duty or handling fees on delivery.
If a carrier ever asks you to pay a charge on an order of £135 or less, please contact us before paying and we'll look into it straight away.
Orders over £135: different rules apply to parcels worth more than £135, and import VAT, customs duty or a carrier handling fee may be payable when the parcel arrives in the UK. If you're planning an order over £135, please email us before ordering and we'll let you know whether any charges are likely, so there are no surprises.

If your parcel is delayed

If your order hasn't arrived within 12 business days of ordering, please email us at support@wanasdigital.com with your order number. We'll check with the carrier and keep you updated.

If your parcel is lost

Your order is our responsibility until it's delivered to you (or to a person or safe place you've chosen). If the carrier confirms your parcel is lost, or the tracking hasn't moved for 10 business days, we'll send a replacement free of charge or give you a full refund, whichever you prefer.

If tracking says "delivered" but you don't have it

Please check with neighbours, around your property and any safe place you nominated, then contact us as soon as possible, ideally within 14 days of the delivery date shown. We'll open an investigation with the carrier and work with you to put it right.

Damaged parcels or wrong items

If your order arrives damaged, faulty or isn't what you ordered, please see the "Damaged, faulty or wrong items" section of our Refund Policy.

Address details

Please check your delivery address carefully at checkout. If you spot a mistake, email us straight away; we can usually update it if your order hasn't been dispatched yet. If a parcel is returned because of an incorrect or incomplete address, we'll contact you to arrange redelivery. Any cost of redelivery is your responsibility.