Politique de remboursement

Last updated: 2 October 2026

We want you to love your WANAS WELLNESS ritual. If something isn't right, here's how returns and refunds work. Nothing in this policy affects your legal rights.

At a glance

Changed your mind? You can cancel within 14 days of receiving your order.
Hygiene items: the Champagne Satin Pillowcase and Champagne Satin Eye Mask can't be returned for a change of mind once their hygiene seal or protective packaging has been opened (see below).
Faulty, damaged or not as described? You're protected by the Consumer Rights Act 2015, including a 30-day right to reject for a full refund.
Refunds are made within 14 days of us receiving the item back, or of you showing us proof that you've sent it, whichever is sooner.

Your right to cancel (change of mind)

Under the Consumer Contracts Regulations 2013, you can cancel your order for any reason within 14 days of the day after you receive your goods. If your order arrives in more than one parcel, the 14 days start the day after you receive the last one.

You can also cancel before your order is dispatched, and we'll refund you in full.

How to cancel

Tell us clearly that you want to cancel by emailing support@wanasdigital.com with your name, order number and the items you want to cancel. You can use the model cancellation form at the end of this policy, but you don't have to.

Sending items back

Please send the items back within 14 days of telling us you want to cancel.
Please take reasonable care of the items. You can handle them as you would in a shop to check what they are and how they look and feel. If an item has been handled or used beyond that, we may reduce your refund to reflect any loss in value.
Return address: Alaercio Brustolon, WANAS WELLNESS Returns, 283-285 Willesden Lane, London NW2 5JA, United Kingdom. Please email us before posting so we can give you a return reference.
For change-of-mind returns, you pay the cost of returning the items. We recommend a tracked service and keeping your proof of postage.
Faulty, damaged or incorrect items are always returned at our cost. See "Damaged, faulty or wrong items" below.

Your refund

We'll refund you within 14 days of receiving the items back, or of you giving us evidence that you've sent them back, whichever is sooner. If you cancel before dispatch, we'll refund you within 14 days of you telling us.
We'll refund the price you paid plus the cost of standard delivery. If you chose a more expensive delivery option, we'll refund only the standard delivery cost.
Refunds go back to your original payment method. We won't charge a fee for refunding you.

Hygiene items: Champagne Satin Pillowcase and Champagne Satin Eye Mask

For health protection and hygiene reasons, our Champagne Satin Pillowcase and Champagne Satin Eye Mask are supplied in sealed protective packaging. Once that seal or protective packaging has been opened, these items can't be returned for a change of mind. This is permitted under regulation 28(1)(e) of the Consumer Contracts Regulations 2013.

If the seal hasn't been opened, the normal 14-day right to cancel applies.
This doesn't affect your rights if an item is faulty, damaged or not as described (see below).
The Beauty Sleep Set: if the pillowcase or eye mask seal has been opened, you can still cancel for any other unused item in the set (such as the Beige Satin Scrunchie). We'll refund that item's share of the price you paid for the set, worked out in proportion to the individual prices of the items in the set, and we'll confirm the amount before you send it back.

We tell you about this on the relevant product pages and at checkout, before you buy.

Damaged, faulty or wrong items

Your rights under the Consumer Rights Act 2015

Everything we sell must be of satisfactory quality, fit for purpose and as described. If it isn't:

Within 30 days of delivery, you can reject the item and get a full refund.
After 30 days, or if you'd prefer, you can ask for a repair or replacement. If that isn't possible, or doesn't fix the problem, you can ask for a price reduction or reject the item for a refund (after six months, the refund may be reduced to reflect the use you've had).
If a fault appears within six months of delivery, it's assumed to have been there at delivery unless we can show otherwise.
We'll cover reasonable return costs for faulty, damaged or incorrect items, and refund you within 14 days of agreeing you're entitled to a refund.

The hygiene exception above doesn't apply to faulty, damaged or incorrect items.

Damaged on arrival or wrong item

Step 1: Email support@wanasdigital.com as soon as you can (ideally within 48 hours of delivery) with your order number, a short description and photos of the item and packaging. Reporting later doesn't remove your rights; it just helps us sort things out faster with the carrier.
Step 2: We'll reply within 2 working days. If we need the item back, we'll send a prepaid return label or reimburse your postage; often we won't need it back at all.
Step 3: You choose a replacement or a full refund.

Natural characteristics of satin

Satin has a soft sheen that can look slightly different in different light, and small variations in texture and sheen between batches are normal and aren't faults. Colours can look slightly different on different screens. If you're unsure whether something is a fault, just ask; we're happy to help.